EdiQue Support

EdiQue Support is a unique project monitoring tool which customers can use to track their IT assets in a given project, raise and track service requests and register complaints.

The tool will also allow customers to check their produce warranty status and download product user’s manuals for ready reference.

EdiQue Support is absolutely hassle free and simple to use:

Effortless service support:

a) Service request- Customers can log a service call directly from the application.

b) Track Service request- Customer can track the status of their service request in real time through the application.

c) Installation and product trainings- Customers can place installation and product tracing requests on a convenient date and time*

d) Product warranty- Customer can check the warranty status of their products directly and can contact customer care to purchase extended warranty plans.

e) User Manual- Customer can download product user manual to use the product with ease.

f) Frequently Asked Question(FAQ)

*Minimum notice of 04 working days is required for location within India.

For any change or update in the registered contact details, customer shall be required to submit a service request through their registered e-mail ID to the EdiQue Support helpdesk at support@edique.in. Please mention the school code when sending communication to the helpdesk.

EdiQue支持是一种独特的项目监控工具，客户可以使用它来跟踪给定项目中的IT资产，提出并跟踪服务请求并注册投诉。

该工具还允许客户检查其产品保修状态并下载产品用户手册以供参考。

EdiQue支持绝对无忧且易于使用：

轻松的服务支持：

a）服务请求 - 客户可以直接从应用程序记录服务呼叫。

b）跟踪服务请求 - 客户可以通过应用程序实时跟踪其服务请求的状态。

c）安装和产品培训 - 客户可以在方便的日期和时间发出安装和产品追踪请求*

d）产品保修 - 客户可以直接检查其产品的保修状态，并可以联系客户服务部门购买延长保修计划。

e）用户手册 - 客户可以下载产品用户手册，轻松使用产品。

f）常见问题（FAQ）

*在印度境内需要最少04个工作日的通知。

对于注册联系方式的任何更改或更新，客户应通过其注册的电子邮件ID向服务请求提交至ediQue支持服务台，网址为support@edique.in。在向服务台发送通信时请提及学校代码。